Frequently Asked Questions

Skip Navigation LinksHome > Resources > FAQ

The following are frequently asked questions about home care, caregiving, aging, and our company. Feel free to enter keywords in the search box above to better find the topics you are interested in.

1. How much notice do you need?

We would like three days notice, but if necessary, we can normally provide a caregiver within 24 hours.

2. Am I obligated to a specific amount of service?

The duration of service is completely at your discretion. We do have a 4 hour minimum. Schedules may be regular or sporadic, according to your needs. If it is necessary you may cancel at any time. However, in order to best utilize the caregiver’s schedule our cancellation policy is that you may cancel a shift by giving 24 hours notice to the At Your Service caregiver office during normal business hours.

3. How are your caregivers selected?

Our caregivers are thoroughly interviewed, reference checked and background checked. We ask ourselves would this be someone we would want to care for a member of our own family. Please look at the "Our Caregivers" page here.

4. What type of skills do your caregivers have?

Our caregivers all must have at least one year experience working with seniors, although the majority of our caregivers have many years of senior care experience. Some of our caregivers are CNA or nursing students.

5. What if the assigned caregiver is not compatible or is not available?

Customer satisfaction is our mission. Our initial in-home assessment of you and your needs will allow us to find a caregiver that is compatible.

6. How do the caregivers get paid?

Our caregivers are employees of At Your Service Home Care. We are the employer, therefore, we take care of all employee responsibilities such as wages, taxes, social security, workers compensation and liability insurance.

8. Do insurance or government programs cover the cost of the services?

Health insurance generally does not cover these costs. Government programs such as Medicare and Medicaid do not cover the costs of our services.

9. What kind of contact are you going to have with my family?

We will have you designate one family member that we can contact with information.